How do I schedule an appointment? Do you accept walk-ins?
Please give our office a call at 770-775-5710 to schedule an appointment. We see patients from 8 am until 11:30 am and then from 2 pm until 5:30 pm Monday through Friday. We even have Saturday hours ( 8 am to 1 pm ) for your convenience. We are closed on Sundays and all major holidays. Due to changes to our protocols because of the COVID-19 pandemic, we do not accept walk-ins. If you have a sick pet we will do all that we can to provide same day appointments. In this case, the earlier you call, the more likely it is that we will be able to accommodate you. In the future, we hope to have online scheduling available.
Do you accept emergencies or after hours care?
If your pet is suffering a life threatening emergency during our business hours, and you are a patient on record with us, of course we will see him or her! Please call us as you proceed to the clinic so we can prepare for your arrival. A deposit will be required if you are not a client or if it has been more than 1 year since we have examined your pet. If your pet is suffering an emergency after hours, there are several emergency clinics nearby. Please note that there are times where we can stabilize your pet, but as we do not have a veterinarian on duty from 6 pm until 8 am, we may recommend that you transfer your pet to an emergency clinic overnight. Woodland Animal Hospital in Locust Grove, SAVES in Fayetteville and East Metro Emergency Clinic in Covington are a few of the clinics open when we are not. Their numbers are listed below:
Woodland Animal Hospital————- 770-467-3140
SAVES —————— 770-460-8166
East Metro Emergency Clinic————- 678-212-0300
Woodland Animal Hospital————- 770-467-3140
SAVES —————— 770-460-8166
East Metro Emergency Clinic————- 678-212-0300
What types of payments do you accept?
We accept cash, approved checks with proper ID for existing clients, and all major credit cards. We also accept CARE credit. We do not offer any billing or financing terms, but are always happy to provide estimates for any of our services before performing them. This helps us keep communication open with you and tailor your pet’s treatment to your budget! We want to work with you to stay within your budget while providing the best care available to your furry companions!
What services are offered at your hospital?
Jackson Veterinary Clinic offers routine vaccinations, puppy and kitten wellness exams, wellness bloodwork, routine surgeries, prophylactic dental cleanings, echo cardiograms, abdominal ultrasounds, in house lab work (blood and urine), radiology, nutritional counseling, and cold laser therapy just to name a few. Bathing, grooming and boarding are also available. Our veterinarians and staff are constantly attending continuing education classes to stay abreast of current trends in veterinary medicine in order to bring you the very best in care! If there is a certain service that we do not offer which you would like to see, by all means please bring it to our attention! Your feedback is what helps us improve.
What is required to bring my pet for boarding?
We love when our patients spend extra time with us and we get to spoil them! Dogs are given multiple walks and playtime throughout the day and are fed according to your specifications. You may even want to bring their own food and any treats or toys that you think would make them more comfy! However, we do have everything they need including fluffy beds and blankets! If your pet is on medications, we do ask that you bring those with you so that therapy is continued uninterrupted. Cats are also let out into the larger cat room to play during the day and they receive lots of attention! Since we are a hospital first, our number one priority is the safety and health of all patients so we do have vaccine requirements for animals that board or get groomed with us. For dogs, they must be current on Rabies, Distemper- Parvo combination, Bordetella and Influenza. Cats need to be current on Rabies and Feline Distemper- Calici Virus combination.
Why is veterinary medicine so expensive and why don’t you offer discounts?
Think about it for a moment. Your veterinarian is your pet’s primary care physician, pharmacist, radiologist, cardiologist, surgeon, behaviorist, neurologist, psychiatrist and dermatologist (and many others) all rolled into one doctor! There are many other hats worn by the veterinarian and the staff. We keep our prices as low as possible and are competitive with any other hospital in the area, but often find we are the lowest on many products and procedures. We do not want to lower our standards of care to have cheaper pet care at a cost to your pet. We believe in offering you the best care and letting you decide what type of treatment to pursue as you know your pet the best! We can be conservative if needed or aggressive with treatment but rest assured we have the health and happiness of your pet at the forefront of every healthcare decision that we make! Pet insurance that includes wellness care is also available! Ask us if you would like more information!
I just brought home a new puppy/kitten. What steps do I need to take to make sure my pet is healthy?
Well, first, congratulations! A new addition to the family is an exciting time! Here at Jackson Veterinary Clinic, we like to protect your baby by doing several rounds of booster immunizations. Depending on what the breeder or kennel has done already, this may be 3 or 4 sets for dogs and 2 to 3 sets for kittens. For older dogs that have been adopted, usually one set with a follow up booster is all that is necessary. You will receive a free dose of heartworm and flea treatment (dogs) or flea treatment ( cats) at your first visit. All animals are also dewormed at each visit to ensure their optimum health!
When should my pet be spayed or neutered?
Most animals are spayed or neutered at around 5 & ½ months to 6 months of age. If your pet is experiencing any illness, fever or is in less than optimum condition, we may postpone this surgery. We also prefer not to spay females in heat or when they are already pregnant because the surgery is much more difficult for them and the recovery takes a bit longer. Because all of the blood vessels in the female reproductive tract are inflamed and dilated during a heat cycle ( also called estrus) the potential for excessive bleeding is more prevalent. It is much better to let them come out of heat and wait a few weeks to spay them! Not only does spaying and neutering help to reduce the number of unwanted animals in the world, it can also help your pet live longer as it eliminates the risks of diseases such as pyometra or ovarian/ testicular cancers! Many negative behaviors will also be reduced as well as the desire to roam when your pet is altered.
My pet is having a surgical procedure or a dental cleaning. How do I prepare and what can I expect?
The night prior to surgery, it is imperative that you remove access to all food and treats after midnight. Water can be given freely. Your pet should arrive at the clinic between 7am- 8 am on the day of the procedure. We normally have several surgeries/ dental cleanings scheduled every day and the attending veterinarian will decide in which order the surgeries/dental cleanings are done. Once your pet’s surgery is finished, you will receive a call from the surgery technician to update you on your pet’s progress. Most of our patients do go home the same day late in the afternoon ( usually between 4:30-5:30), however if a doctor determines your pet is excessively groggy from the anesthesia, we may choose to keep your pet overnight. We will send home instructions on what to expect and what to do once your pet comes home. You may also find this information in the Client Education section on this site. The most important part of recovery is keeping your pet calm and quiet in the first few days following surgery. We know this can be difficult, especially with puppies and kittens, but it is absolutely necessary for a proper recovery.
I am a new client. What do I need to bring to my pet’s appointment?
If you have any vaccine records from a breeder or adoption papers, please bring those. Also, if your pet is microchipped, please bring the information so we can add it to your pet’s profile. Any records from other animal hospitals can be brought with you or we can request to have them sent by fax or email. If you have a list of questions, that can also be helpful as it is easy to forget once you are here and we begin the appointment.
Can I just drop my pet off with you for vaccines?
Unfortunately, we do not have adequate space in the hospital to keep healthy pets that do not REQUIRE hospitalization for brief appointments such as vaccines. We need to save the ICU units for surgery or sick patients. If you have a sick pet and need to leave it for evaluation, please call us to schedule a drop off. We can find an appointment time to work with even the busiest of schedules for routine procedures such as vaccines, nail trims, heartworm tests, and more!
Why do you require an annual office visit to purchase medications and why is an annual heartworm test for my dog important?
We follow all rules and laws laid out by the state of Georgia as well as federal laws. The current legislation mandates that there must exist a veterinary-client-patient relationship in order to dispense any prescription medication. This is not a rule we made, but it is one licensed veterinarians must follow. We feel that an annual visit allows the health of your pet to be assessed and permits us to get current information that could have changed in the last year, such as the patient’s weight. Heartworm tests are required to refill any heartworm medication because although the preventatives are amazingly effective, there is no preventative that can 100 % guarantee that your dog will never get heartworms while taking the preventative and if, for any reason, the dog was positive and you administered the heartworm medication anyway, the results could seriously HARM your pet! Most people do not realize this but again, we have nothing but concern for your baby! We want your companion to have a long, happy and healthy life with you! Together, we can reach that goal.
I found my pet’s prescription online for less and would like to order from the online company. What should I do?
For the health and safety of your pet we ask that you research the pharmacy that provides the medication thoroughly. There have been reports of expired medications and fake medications being sold online. At best, these would be just ineffective but at worst, they could be toxic causing harm to your pet and expensive medical bills! We do understand wanting to save money and we would like the chance to do what we can to help should you come across the same product at a lower cost. We generally have no problem matching or even beating prices! In many cases, we have a free dose of certain medications to go with the price match which gives you greater savings. Other medications offer rewards programs through our hospital that can be used toward future purchases of products or services! Finally, in the case of many heartworm medications, if your dog gets infected with heartworm while on certain preventatives, then the medication’s manufacturer will pay for the heartworm treatment through our hospital! They only offer this if proof can be shown through your veterinarian that the preventative was purchased uninterrupted prior to when the dog became infected. If you are ever unhappy with the performance of a flea/tick or heartworm prevention, we will give you a free sample of a different brand to try no questions asked. You won’t get that guarantee online! Sometimes, cheaper isn’t always better… give us the chance to keep your business all in one place and we will make sure you are receiving the best prices for you and the best medications for your pet.
How do I know when it is time to say goodbye and euthanize my beloved furry friend?
This is perhaps the most difficult question that we encounter on a regular basis. No one wants to think of that day, but planning ahead can actually make the process a bit less stressful for all involved. We have wonderful resources in the client education section to help you decide when it is time to say goodbye. Often it is said that the time to euthanize your pet is when the quality of life has diminished. What is quality of life? That is unique to each pet and pet parent, but all pets deserve to be relieved of pain and suffering and to pass with dignity. First, ask yourself if your dog or cat is having more bad days than good ones. Once the bad days outnumber the good ones, it is time to start planning. Think of 5 things your pet loves to do such as playing fetch or hiking or swimming. When he or she can no longer do 3 of these 5 activities, then it is time to take an honest look at how contented your pet is. Finally, if you look at your pet and feel sorry for them, thinking that YOU wouldn’t want to live in that condition, it is time to discuss your options. Our caring and compassionate staff will be there with you throughout the process. They can offer support and advice as they have each lost pets of their own and can empathize with your situation. They can also suggest ways in which you can memorialize your dear friend. While most people are concerned that they are jumping the gun and putting the pet to sleep too quickly, we find that the opposite is generally true: most people wait too long. We all love our pets and tend to hold on to them longer than we should for selfish reasons and because it is heartbreaking to have to part with our babies. This is the truest test of love as the most difficult part of being a pet parent is the ability to say goodbye for the pet’s sake. The procedure is also tailored to your wishes as well. We can discuss options ahead of time when it is convenient for you. Find more information about this topic on our client education page or give us a call. We are here to help in the good times as well as the bad.